Blozo focuses on shorter lead times and added value

Much has changed in over a year at metal company Blozo in Vlaardingen, the Netherlands: a positive atmosphere in the workplace, employees who feel involved, faster and better processed orders. Previously the company dealt with plenty of overtime and temporary workers had to be employed, but now, thanks to QRM, a much higher output is being realised with the regular team and within normal working hours.

QRM is a business strategy that aims to optimise the company’s results by increasing the reaction speed and flexibility. The process and employees are being developed with a focus on lead time. For Blozo it contributed to the company being in motion in every way: in its appearance, in the office and in the production environment. An important factor to this was that the employees have an influence on all developments, an important factor to create involvement.


Most visible are the changes in the workshop. The tool carts for each individual employee have disappeared. Instead, all tools now hang neatly on boards at the workstations, which are optimised according to the 5S method. Thanks to cross-training, the employees can now be deployed in several areas. There are marked areas, lines and other markings on the floor, which indicate routes and where materials and work in progress must be placed. This makes it clear where everything is and has resulted in an enormous reduction of search times for tools and materials.

In addition, the processes within Blozo have been made transparent: everyone knows how the orders flow through the production process. The employees are no longer overloaded with work. In the morning the pallets with materials are placed ready for use, after which the team members will discuss how to process it. Once they have done their job, they will see the work move immediately to the next station, which contributes to the employees' feeling of job satisfaction. In addition, cooperation and cohesion between the various teams advance, and when necessary workers will be transferred from one team to the other. Departments have become teams without boundaries in between, which creates flow. There is far less interim storage.

The whole process fits naturally with trial and error. One employee picks up the changes more easily than the other, but the tipping point has long come and gone; since then, the changes make work more fun and really yield progress.

Fewer disruptions, more added value

Blozo wants to be a service provider for its customers, who generates high-level solutions with short lead times, and offering a good service. Now that lead times have been sped up, the orders can be handled quicker and the delivery times will continue to decrease. Among other things, this is due to the fact that there are far fewer disruptions. Without specifically focusing on disruptions, but purely by working on the QRM-foundation, 60 percent of the disruptions have disappeared.

Employees no longer have to deal with peripheral issues, but instead they can concentrate on what really matters: adding value to the customers’ product. It is now possible to deliver a prototype or sample within one or two days, as opposed to a few weeks. At Blozo there has always been a high willingness to find solutions for the customer and that has now only been strengthened. It is becoming an immensely flexible organisation, offering solutions at an ever-higher level.

Thanks to the transition over the last year and a half delivery speed has been more than doubled, while smaller stocks are kept. This made it possible for Blozo to be more flexible.

You can read the full story here.

(Source: Metaalnieuws)

Is your company too dealing with ever more personalised client demands and shorter lead times? Then the QRM method will be of interest to you!
On a regular basis Sirris organises information sessions on QRM, but also in-depth training that will teach you how to implement QRM in your organisation, with our without support by Sirris or another partner member of the QRM Institute. You can find the dates of the next sessions in our agenda.