Masterclass - Implementing Quick Response in Office Operations For Manufacturing Organizations

During the Masterclass on 10 October Rajan Suri, the world’s most visionary thinker about lead time reduction will explain how you can reduce your lead times, and increase customer satisfaction, while lowering costs and improving quality.

While everyone knows that “time is money” companies underestimate the full impact of time on their operations. Time is a lot more money than most managers realize. Long response times result in a growing spiral of nonproductive activities that not only increase your response time to customers, but also add layer upon layer of cost as well as deteriorating quality in your operations. By significantly reducing your response times, you can cut costs, increase quality, be more responsive to customer requests, and gain significant market share.

Quick Response in office work

Even in manufacturing companies, time spent in office processes and administrative activities accounts for a significant portion of your cost and also impacts your competitiveness in other ways. In fact, for many companies more than half the response time to customers can be spent in office processing, not in shop floor production! That is why Sirris invited Rajan Suri to give a masterclass on implementing 'Quick Response in Office Operations'.    

Enterprisewide strategy

Quick Response Manufacturing (QRM) is a comprehensive, companywide strategy for reducing response times throughout your enterprise. Using QRM companies have reduced their response times by 80% or more, cut costs by over 20%, and gained market share. QRM is not just a shop floor strategy, it applies throughout the enterprise, and this masterclass will focus on the application of QRM techniques in processes such as order entry, estimating and quoting, engineering, new product introduction and supply management. QRM works particularly well in environments with high variability in demand and processing requirements – situations where Lean techniques (such as takt time) cannot be applied.

Practical masterclass

The masterclass starts with a general introduction on QRM to allow participants without any QRM background to effortlessly join the seminar. Attention is paid to practical matters, possible obstacles, requirements for successful implementation etc. The participants will go home with enough knowlegde and tools to start up a QRM project in their office environment.  

Masterclass Content

The Power of Time

Identifying the waste due to long response times. Understanding the Response Time Spiral. How reduced response times result in lower cost, higher quality and increased market share. 

Rethinking Your Organization Structure

Getting to the roots of the Response Time Spiral. How to restructure your organization to minimize response times throughout the enterprise. In particular, you will learn how to implement Q-ROCs which are Quick Response Office Cells with exceptional performance. 

Identifying Target Opportunities in Your Business

The power of the Focused Target Market Segment (FTMS) to enable response time reduction. How to identify potential FTMSs in your business. 

Exploiting System Dynamics Principles

Learn about “system dynamics” interactions which highlight the fact that policies on resource utilization and batching of like jobs result in long response times. How to rethink traditional capacity planning and resource allocation for quick response. 

Enterprisewide Application

For long-term success, QRM principles need to be applied not just in your office processing, but throughout your organization. How to extend QRM to Supply Management activities. Learn the innovative strategy of “Time-Based Dual Sourcing”.  How to create the management mindset for quick response. 

Implementing Quick Response Office Cells (Q-ROCs) in your company

Learn how QRM tools such as “tagging” can help you identify your FTMS and form the right Q-ROCs. Take away a roadmap for successful implementation. 

Hands-on Learning by working on a Case Study of a company

During the class, you will work in teams on several “hands-on” workshops. In particular, you will work on a case study on reorganizing the quoting and order processing for a manufacturing company, to help you understand how to apply the principles of this masterclass. 

Industry Case Studies

The class will also include several practical examples of companies that have reduced lead times for office operations by 70-80%, and the corresponding impact on their performance and competitiveness.

The masterclass takes place on 10 October at our site in Zwijnaarde. More information is available in our agenda.