In order to cope with the challenges of high work pressure and remain competitive, operator support during the production process is crucial. New technologies may help you out. Businesses can call on Sirris to get to know and test new developments.

There is no longer any doubt about the rise of internet-of-things applications and smart connected products. But how can companies use this evolution to create value? Sirris and Agoria set up an initiative to help out. A first interactive event will take place on 16 November.

For the digital business industry to be able to achieve qualitative data acquisition sensor deployment needs to be optimised. To help SMEs in this process Sirris, Hahn-Schickard and the FZI Research Center for Computer Science are preparing a project proposal 'InsightProducts - Actionable Insights into Product Service Delivery'. The focus will be on supporting companies in the optimal use of sensing & communication to capture qualitative product information, resulting in more actionable insights at the remote customers’ premises.

Sirris has a long track record in industry and has for many years been coaching start-ups and existing companies with their move towards new digital activities. This intense contact has given us hundreds of stories about growing companies that have provided us with a greater understanding of recurring patterns.

offshore windenergie, IoT, Big Data, Industrie 4.0, digitalisering, ICT

This session, which takes place on 20 April at Greenbridge Oostende, about digitalisation in the offshore wind energy sector will join players from the ICT industry - more specifically internet-of-things, IoT - and offshore energy players to reveal their mutual synergies. OWI-Lab and some project partners will also be present to contribute in function of the VIS-OWOME project.

In previous posts, we looked at how digitally optimising support functions can significantly reduce the total cost of existing services. But they can also be used to develop new value creators.

Optimising the service chain with digital technologies can significantly reduce the total cost of services. Example service flows that can be made more efficient include pre-sales/sales, marketing, commissioning, after-sales support, repair, …. The cost reduction can come from direct efficiency improvements. But also indirect, and previously unharvested synergies, between units can yield significant results.

Analog servitisation requires a linear (or more) scaling of personnel and local presence, either in-house or through an affiliates network. Digital servitisation is to services, what hyperscaling is to software: to deliver the same or more services at a global scale, with significantly less personnel and more centralised presence.

Digital servitisation is one of the models in the masterplan innovation that has been receiving extra attention at Sirris. It is a perfect example of how technological innovations come together to transform businesses.

The servitisation of products is a strategy of capturing value by adding services to products or even by replacing a product with a service. Traditionally, the delivery of those services depends in large part on human intervention and resources. Customer-focused services are laborious and entail high costs for service delivery. They only scale linearly with human resources. This makes the scaling up of services problematic as it limits the extent to which a company can provide services. As a result, service delivery is outsourced to partners or local players are filling in the service gap.