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Digital services

There are many ways to package digital services, from a purely software-based service (software-as-a-service) to the coupling of a digital service to a physical product based on data gathered (digital servitisation). Providing a digital service typically ensures that digitisation reaches every part of an organisation and impacts how companies think, work, deal with their customers and act within their network of values.

Providing digital services is about more than just technology. It’s about new ways of solving (new) problems, unleashing new potential and building up a new customer base, which in turn leads to new experiences and new challenges to be faced. Sirris experts can boast many years of experience in all areas of digital services. In providing consultation services such as project management consulting, Tech Stack Reviews and various training courses, Sirris can help companies find their way through the labyrinth of digital services.

Hands-on introduction to business model of digital servitisation

The digital servitisation business model, whereby physical products are enhanced by digital services, offers manufacturers a range of new opportunities, such as remote product monitoring and control for maintenance purposes, which poses additional new challenges. To make innovations more tangible, it is essential to begin developing a prototype early in the development process. A prototype can help accelerate a company’s internal decision-making process when considering the introduction of a new digital service.

To provide companies with a focused introduction to the use of such prototypes, Sirris organised a workshop on 18 February, whereby companies could gain hands-on experience with the technological building blocks needed to construct a first prototype of a smart, connected product to offer digital services. Attendees received an overview of some of the hardware and software building blocks related to the use of sensors, connectivity, cloud computing, data processing, etc. We also guided participants as they worked on a prototype themselves based on an existing demonstrator.

This workshop forms part of the Digital Servitisation Testing Ground, which supports companies in devising digital servitisation proof of concepts for their own products.

ITEA Award of Excellence for Flex4Apps project providing full digital loop

Software providers increasingly need to focus on the optimisation of their services, which includes the ability to cater to the needs of their customers. Via its flexible framework and algorithms, the ITEA project Flex4Apps creates a complete loop that enables companies to offer more complex services while forging ahead with their digital transition. 

The Flex4Apps partners built reference architectures using containers and serverless paradigms to deal with monitoring and analytics, and then developed the methodological support to help teams leverage them. The partners opted to make the reference architectures available by one-click installation (automated deployment), and published some of their work on a GitHub in the public domain. The methodological insights have been bundled together in the book Hyperscale and Microcare, the Digital Business Cookbook. Courtesy of improved monitoring and analytics, our project partners were able to serve their customers better, yielding improved retention and higher customer satisfaction, and in some cases, even better and sharper pricing of their offerings.

For this unique result, the project partners received the ITEA Award of Excellence at the Online ITEA PO Days 2020.